Thursday, 31 October 2013

9 lessons from rubbish jobs

Nine valuable lessons from rubbish jobs - CNN.comvar cnnCurrTime=new Date(1383200958000),cnnCurrHour=2,cnnCurrMin=29,cnnCurrDay="Thu",cnnIsIntl=true,clickID=212106,cnn_cvpAdpre="edition.",cnnCVPAdSectionT1="edition.cnn.com_specialreports_exec_education_t1",cnnCVPAdSectionInPage="edition.cnn.com_specialreports_exec_education_inpage",cnnShareUrl="%2F2013%2F10%2F30%2Fbusiness%2Fnine-valuable-lessons-from-rubbish-jobs%2Findex.html",cnnShareTitle="Nine%20valuable%20lessons%20from%20rubbish%20jobs",cnnShareDesc="",cnnFirstPub=new Date('Wednesday Oct 30 12:42:27 EDT 2013'),cnnSectionName="iBUSINESS",sectionName="iBUSINESS",cnnSubSectionName="",cnnPageType="Story",cnnBrandingValue="exec.edu";cnnPartnerValue="";cnnOmniBranding="Route to the top",cnnAuthor="Lucy Kellaway",disqus_category_id=207582,disqus_identifier="/2013/10/30/business/nine-valuable-lessons-from-rubbish-jobs/index.html",disqus_title="Nine valuable lessons from rubbish jobs",cnn_edtnswtchver="edition",cnnIsStoryPage=true,cnn_metadata = {},cnn_shareconfig = [];cnn_metadata = {section: ["iBUSINESS",""],friendly_name: "Nine valuable lessons from rubbish jobs",template_type: "content",template_type_content: "gallery",business: {cnn: {page: {author: "Lucy Kellaway",broadcast_franchise: "",video_embed_count: "3",publish_date: "2013/10/30",photo_gallery: "Nine valuable lessons from rubbish jobs"},video: {video_player: ""}}},user: {authenticated: "",segment: {age: "",zip: "",gender: ""}}};if (typeof(cnnOmniPartner) !== "undefined") {if (cnn_metadata.template_type_content === "") {cnn_metadata.template_type_content = "partner";}}var photo_gallery = "Nine valuable lessons from rubbish jobs";if(typeof CNN==='undefined'){var CNN=Class.create();}CNN.expandableMap=[''];function _loginOptions(){};var disqus_url=(typeof disqus_identifier!=='undefined') ? 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Warren Buffet began in his grandfather's grocery store. Today he's one of the world's richest men.Some of the world's most successful people started out at the bottom before working their way to the top. Warren Buffet began in his grandfather's grocery store. Today he's one of the world's richest men.cnnArticleGallery.currentImageList[cnnArticleGallery.currentImageList.length]={"currentPicture":true,"x":0,"y":0,"pos":1,"title":"Before they made it big"}Sir Richard Branson is the founder and CEO of the Virgin Group as well as a billionaire philanthropist. He started out breeding and selling budgies with friends when he just was 11-years-old. cnnArticleGallery.currentImageList[cnnArticleGallery.currentImageList.length]={"currentPicture":false,"x":0,"y":0,"pos":2,"title":"Sir Richard Branson"}US television personality Oprah Winfrey's first job was in a grocery store next to her father's barber shop in Nashville, Tennessee. The TV personality soon moved on to become the youngest and first African-American anchor for WTVF-TV in Nashville aged just 19.cnnArticleGallery.currentImageList[cnnArticleGallery.currentImageList.length]={"currentPicture":false,"x":0,"y":0,"pos":3,"title":"Oprah Winfrey"}Lloyd Blankfein, chairman and CEO of The Goldman Sachs Group, started out at a concession stand in Yankee stadium when he was just 13-years-old. Blankfein worked strictly for commissions, according to the New York Times, making 10 or 11% on 25-cent soft drinks.cnnArticleGallery.currentImageList[cnnArticleGallery.currentImageList.length]={"currentPicture":false,"x":0,"y":0,"pos":4,"title":"Lloyd Blankfein"}Michael Bloomberg worked as a parking lot attendant while studying at Johns Hopkins University. Today he's New York mayor and a billionaire businessman.cnnArticleGallery.currentImageList[cnnArticleGallery.currentImageList.length]={"currentPicture":false,"x":0,"y":0,"pos":5,"title":"Michael Bloomberg"}Michael Dell, founder and chairman of Dell Computer Corp., was a dishwasher at a Chinese restaurant earning $2.30 an hour. Michael Dell, founder and chairman of Dell Computer Corp., was a dishwasher at a Chinese restaurant earning $2.30 an hour. "The best part was the wisdom of the restaurant owner, which I could capture if I came to work a little early," he told the website CareerBuilder.com in 2005.cnnArticleGallery.currentImageList[cnnArticleGallery.currentImageList.length]={"currentPicture":false,"x":0,"y":0,"pos":6,"title":"Michael Dell"}US property tycoon Donald Trump told Forbes in 2006 that he earned his first money by accompanying his father to job sites where he would collect empty cans and bottles for their redemption value.cnnArticleGallery.currentImageList[cnnArticleGallery.currentImageList.length]={"currentPicture":false,"x":0,"y":0,"pos":7,"title":"Donald Trump"}He is one of the most successful football managers of all time, leading Manchester United to success on the park while also helping transform them into a multi-billion dollar business. All very impressive, but Sir Alex Ferguson came from much more humble stock, starting out as a tools worker in his native Glasgow.cnnArticleGallery.currentImageList[cnnArticleGallery.currentImageList.length]={"currentPicture":false,"x":0,"y":0,"pos":8,"title":"Sir Alex Ferguson"}Founder, Chairman and CEO at BP Capital and TBP Investments Management, T. Boone Pickens started out as a paperboy in his native Holdenville, Oklahoma.cnnArticleGallery.currentImageList[cnnArticleGallery.currentImageList.length]={"currentPicture":false,"x":0,"y":0,"pos":9,"title":"T. Boone Pickens"}Jeff Bezos, chief executive officer of Amazon.com Inc., wasn't always snapping up newspaper businesses like the Washington Post and changing the way we buy books. His first job was flipping burgers at McDonald's.cnnArticleGallery.currentImageList[cnnArticleGallery.currentImageList.length]={"currentPicture":false,"x":0,"y":0,"pos":10,"title":"Jeff Bezos"}HIDE CAPTIONBefore they made it bigSir Richard BransonOprah WinfreyLloyd BlankfeinMichael BloombergMichael DellDonald TrumpSir Alex FergusonT. Boone PickensJeff Bezos<<<12345678910>>>Event.observe(window,'load',function(){if(typeof(cnn_adbptrackpgalimg) == 'function' && typeof(cnnArticleGallery) != 'undefined'){cnn_adbptrackpgalimg(cnnArticleGallery.currentImageList[0].image,"Nine valuable lessons from rubbish jobs");}});STORY HIGHLIGHTSSome of the world's most successful people honed their skills in part time jobs as teenagersA recent Harvard Business Review blog argued young people learn more in humble jobs than internships at big companiesWarren Buffet, Michael Dell and Jeff Bezos all started out in part time jobs for minimal wages

(Financial Times) -- A diet of drudgery in a takeaway might seem wholesome but it does open the eye to better things.

One evening last week I was in the kitchen fixing myself a cup of tea when my son put his head around the door. I have hardly seen him since he left school last summer as he spends his days working in a sandwich shop and nights taking orders in a fast-food takeaway.

How's it going, I asked.

Good, he replied.

These jobs of yours, I said. Have they taught you anything interesting yet about or work, or life -- or anything?

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See also: What can CEOs can learn from football managers?

My question was prompted by a recent Harvard Business Review blog arguing that humble jobs teach young people more about work than any amount of poncing around as an unpaid intern in a film production company. The author, who is now a law school professor, was once a busboy and a cleaner -- jobs which he says taught him lessons that have come in handy ever since.

Already I was seeing the sense in his general argument. My son's first key takeaway from the takeaway restaurant was spot on:

? Getting paid really is nice. It is a pity most of us get so used to it that we forget to be pleased when payday comes around.

So what else had it taught him? He said he'd think about it and tell me later: he had to go or he'd be late for his evening shift.

This led to the second revelation:

? If you are earning £7 an hour you need to work longer than an investment banker to make any money at all.

And that, in turn, led to the third:

? Earning the minimum wage makes you grateful to live at home where there is a warm bed and full(ish) fridge. For everyone else, it is a game of survival and he doesn't understand how they manage.

Later that evening I got a text from him saying the restaurant was quiet and that we could talk. So I went over to find the place entirely empty apart from my son, who was loafing around by the till. This led to his fourth revelation:

? Doing nothing sucks. It's the worst thing there is. It makes you so lethargic that when things get busier you can hardly bring yourself to budge.

See also: five ways to resign in style

Isn't he also learning how to be professional, I asked -- leading the witness outrageously.

Obvs, he replied. And then came lesson number five:

? You have to be punctual. And reliable. You mustn't swear, or turn your back on customers, or answer them back. If you have a hangover you still have to get to work on time, and you have to pretend that you feel fine.

Listening to him recite this list led me to contribute an insight of my own:

? A fast-food restaurant is an excellent finishing school. It has succeeded in areas where 18 years of liberal parenting and seven years of hugely expensive private education have made little impression.

Yet even though he has learnt how to be civil to customers, he has not learnt to like it. In fact what he has discovered is that:

? Dealing with customers can suck. Some of them are friendly, but there are lots who don't even look at you. That gets to you after a while.

My son looked anxiously at his watch and said his boss would be in soon. But I thought you told me you liked him, I protested.

He shrugged. "He's OK. In the beginning we went for a drink after the shift, but he decides how many hours I work, and he blames me for stuff like not ordering new menus, when that's not even my job. So drinking with him feels weird."

In other words he has learnt invaluable lesson number eight:

? Being friends with your manager is never a good idea.

Before I left him, I told him that his lessons bore no resemblance to the ones drawn by the HBR blogger, whose stint doing humble jobs taught him great truths about humanity: that most people want to take pride in their work, and that everyone has big dreams. What did he think of that? He pointed out it was hard to take pride in your work when the restaurant is doing badly and the manager doesn't care.

See also: How millennials can score the perfect job

But even with good management, some people are still useless moaners, which led him to lesson nine.

? Working with whingers is rubbish.

So what should be done about them, I asked. He looked at me as if I were an idiot.

"F-ing fire them," he said, momentarily forgetting lesson #5.

And what about dreams? "Yeah," he said. "Everyone here has dreams."

Slightly dreading the answer, I asked what were his. To my relief he replied: "To get into university and to get a skilled job."

© The Financial Times Limited 2013

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